Rules and Management Policies
The Blue Lagoon Resort, Kalpitiya
(Owned by Bizservices.lk Pvt Ltd)
Resort (House) Rules and Management Policies
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Resort (House) Rules and Management Policies. Also known as Hotel Policy/ House Rules.
We strive to provide our guests with an exceptionally clean, safe, and friendly hotel experience. The following policies have been established based on industry standards, management and operational procedures, and our personal experience of owning and operating The Blue Lagoon Resort, Kalpitiya since 2019. As our hotel guest, by reading and signing your hotel registration you are agreeing to abide by all our Hotel Policies terms and conditions, and procedures. These are presented here to help promote our guests’ safety and enjoyment.
Hotel Services
All information can be obtained at the Front Office and at www.thebluelagoonresort.com
MEAL SERVICE:
Breakfast Service: 7 am to 10 am
Lunch Service: 12 noon to 3 pm
Evening Tea/Coffee ( On Request ) 4 pm to 5.30pm
Dinner : 7.30pm to 10.30 pm
A La Cart / In Room Dinning Service 7 am to 10 pm
01. Rates Policy
The tariff includes lodging, Meals as per requirement and guest insurance. The tariff is exclusive of tourist tax, VAT, Service Charges. Additional meals, amenities and services are available at extra cost. To upgrade your room amenities and services, please contact the Front Office. Guest registration forms must be signed on arrivals.
02. Payment Types
The Blue Lagoon Resort, Kalpitiya accepts Debit/Credit Visa, Master, American Express as well as an online payment method. Please present the same credit card used to guarantee your booking when checking-in or making payment at The Blue Lagoon Resort, Kalpitiya.
03. Debit Card/Credit Card Holders
Your credit card is not valid unless signed. Your Debit or Credit Card will be pre-authorized at check-in for the full amount of your stay. The pre-authorisation will HOLD the funds until check-out, at which time the amount actually incurred during your stay will be charged. If you change your method of payment at check-out or change the length of your stay, your bank may not post the changes to your account immediately. The Blue Lagoon Resort, Kalpitiya has no control over the policies of your bank and will not be held liable for any “insufficient funds” penalties or any other resulting fees or charges. It is your responsibility to fully understand the manner in which your bank processes pre-authorisations and charges to your debit or credit card. Some banks hold pending authorisations for up to 30 days.
04. Reservation and Payment for guests by private third parties:
Generally, third party payment is not permitted. In the case of paying for a family member if you will not be physically present at the hotel, we require prior completion and approval of a Credit Card Authorization form including a copy of your driver’s license and the front and back of your signed credit card. You will be responsible for any and all damages and loss. We reserve the right to refuse reservation at any time for any reason.
05. Credit Card Authorisation by corporate Third Parties:
Please contact The Blue Lagoon Resort, Kalpitiya reservations department at least 24 hours prior to guest’s arrival to request a Credit Card Authorisation form. We are open 24 hours, 0094(0)776203736. We must receive the information by email info@thebluelagoonresort.com and process the approval for your reservations prior to the guest’s arrival.
06. Guaranteed Reservations:
All reservations must be guaranteed with a valid major credit card. Guests must be 18 years and older. We accept Visa, Master Card, American Express, and online payments including bank transfers. Please make sure to receive a reservation confirmation email when you make a reservation. If you did not receive the email, please call on +94776203736 . Reservations must be cancelled Forty-eight (48 hours), hotel time, prior to your arrival date, in order to avoid a one (1) room night, plus tax cancellation fee. Reservations will be held until 11:00 a.m. the morning following your scheduled arrival date. If you have not checked in by that time, a NO-SHOW charge of one room night, plus tax will be charged to your credit card and the balance of your reservations will be cancelled. The Blue Lagoon Resort, Kalpitiya is not responsible for weather conditions, personal emergencies, or schedule changes.
07. Reservations for Groups, School groups, sports/ski teams, weddings, special events, etc.
Please contact hotel directly for current House Rules Director Nishika Weerasinghe on +94776203736. Schools, water sport/Kite Surfing teams are directed to also review their specific school or sport organisation Code of Conduct.
08. Check-In Requirements
Guests must be at least 18 years of age to check in at the Blue Lagoon Resort Kalpitiya. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (driver’s license, passport, etc.) at check-in. A valid, signed, and pre-approved credit card in the name of the guest registration is also required. It is your responsibility to fully understand the manner in which your bank processes pre-authorisations and charges to your credit/debit card. Some banks hold pending authorisations for up to 30 business days.
09. Guest Registration:
We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature. The names of all guests occupying the room must be registered. Information regarding your license plate/car description is also gathered at check-in for security.
10. Personal Data Use
The Guest agrees and consents that The Blue Lagoon Resort, Kalpitiya may process (photocopy/scan) his/her personal documents in order to register him/her as a guest of the Hotel.
11. Deposit Policy
Guests who want to make a reservation at The Blue Lagoon Resort, Kalpitiya, have to make a deposit of 50% of the total amount to confirm the reservation. The rest of the amount shall be charged from at the time of the checking. For Corporate or Group guests, the rest of the amount shall be charged according to terms set in the Corporate or Group Contract and/or offer.
12. Check-in
Check-in time is 14:00 – 22:00 hours. Rooms not occupied by 22:00 hours will be seen as No-Show. Guest registration forms must be signed on arrivals. Please present your ID card or Passport upon Check-in. By Law visitors must present personal documents for Resort records. These documents will be scanned and returned. Upon arrival, all guests must provide a guarantee of payment for his/her stay at the Front Office.
13. Early Check-In/Pre-Registration
Early check-in is offered based on availability. If you require a guaranteed check-in for arrival prior to 1400h then Pre-Registration and payment may be required. Please contact Front Desk staff directly to make reservations and complete a credit card authorisation form prior to your arrival.
14. Day Use
Day use of rooms is between 10:00 and 22:00 hours. Maximum duration of stay is 12 hours. A tariff in the amount of 70% of the applicable room rate applies.
15. Flexible Check-in & Check-out
For Executive Business privilege guests and guests staying in a Family Chalet, a flexible (24 hrs) check-in and check-out policy, subject to availability, applies.
16. Child Policy
Well behaved children of all ages are welcomed. A maximum of two children under the age of 5.99 years old are allowed to share the room without additional charges using existing bedding (in selected rooms). As the parents, guardians, or chaperones of children you are personally and legally responsible for and must supervise them at all times for safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property unsupervised specially at the pool area. Children under the age of 13 are not allowed in the Pool area without being accompanied and supervised by their parent/ guardian/ chaperone.
17. Accessibility
The Hotel is accessible.
18. Departure
Check out time is 11:00 hours. Please inform the Front Office if you wish to retain your room beyond this time. Extension will be given depending on availability. If the room is available, normal tariff will be charged. On failure of the Guest to vacate the room on expiry, the Hotel Management shall have the right to remove the Guest’s belongings from the room .
19. Settlement of Bills
All bills must be signed personally for services rendered. Bills shall be settled at check-out or can be settled on presentation.
20. Cheque and Cheque Cashing:
We do not accept cheques. We do not provide cheque cashing services.
21. Company’s Lien on Guest’s Luggage and Belongings
In the case of default in payment of dues by a guest, The Blue Lagoon Resort, Kalpitiya shall have a lien on their luggage and belongings and be entitled to detain the same. The net sale proceeds will be appropriate towards the amount due by the Guest without prejudice to The Blue Lagoon Resort, Kalpitiya rights to adopt such further recovery proceedings as may be required.
22. Cancellation:
The Blue Lagoon Resort is not responsible for weather conditions, personal emergencies, or schedule changes. Reservations must be cancelled forty-eight (48 hours) hotel time, prior to your arrival date, in order to avoid a one (1) night full room cancellation fee. If reservations are cancelled less than 48 hours before the arrival date, your credit card may be charged the full room charge plus taxes. If you are staying more than one (1) night, only the first night and taxes will be charged. If you cancel any reservation, you must obtain and save the cancellation number for your records.
Reservations must be cancelled Forty-eight (48 hours), hotel time, prior to your arrival date, in order to avoid a one (1) room night, plus tax cancellation fee. Reservations will be held until 11:00 a.m. the morning following your scheduled arrival date. If you have not checked in by that time, a NO-SHOW charge of one room night, plus tax will be charged to your credit card and the balance of your reservations will be cancelled.
23. Cancellation on Group Reservations:
Large group/Block reservations must be cancelled four (4) weeks prior to arrival date. Reservations cancelled after that date may be charged one (1) full room charge plus tax for each room reserved and the balance of their reservations cancelled.
24. No Show Charges:
Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card. You will only be charged the first night, one (1) night’s full room rate plus taxes and the balance of the reservation will be cancelled.
25. Maximum Occupancy:
Room occupancy requirements are based on fire code/fire safety restrictions. Standard Room maximum occupancy is 2, Couple Chalet maximum occupancy is 3, Family Chalet maximum occupancy is 6. If you exceed the maximum number of guests allowed additional chargers applicable.
Special Requests:
We will make every effort to honour special requests such as a specific room number, adjoining rooms, extra beds, special dietary requirements or meals etc. upon your arrival. All special requests are noted on reservations, and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance.
26. Mini Refrigerator and Tea/ Coffee Making Facilities:
Except for the Mini – refrigerator and Tea/ Coffee Making facilities the hotel provides, preparation of food in guest rooms by any type of cooking appliances is prohibited.
27. Infant Bed/Baby Cot Hire
Complimentary upon request (subject to availability).
28. Room Keys:
Room keys are issued to the in-house guest(s). No room keys will be issued to youth under 18 at any time. I.D. is required if you have lost your key and require a duplicate. Please return room keys to Front Desk at Check-out. ( Lost Key penalty : LKR 2000 / USD 20 )
29. Housekeeping Service
Room cleaning shall be performed from 08:00 – 15:00 hours. If the Guest requires a specific time for room cleaning, please make arrangements at the Front Office.
Housekeeping may start as early as 6 a.m. during Kite Surfing/seasonal seasons. This is a 100 % NON-SMOKING Resort, Rooms are cleaned and inspected daily and a detailed log is maintained on each room and linen. Rooms are provided to guests in appropriate condition without any prohibited odour. Housekeeping and Front Desk staff are trained and skilled in identifying the odours from prohibited items. If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, you will be fined, and evicted without any refund.
30. Linen Changing:
Your comfort is very important to us. For guests staying multiples nights, bed linen is changed on request. Used towels are exchanged for fresh towels daily. If Housekeeping is unable to change a bed due to personal items left on a bed, a note will be left. Housekeeping will be happy to change your bed linens and make your beds each day if all personal items are removed. Please contact our Front Desk staff if you have any additional questions or concerns.
31. Lost & Found Policy:
The Blue Lagoon Resort Kalpitiya assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately 0094(0) 776203736 and we will try to assist you in locating your lost item.
32. Found Items:
The Blue Lagoon Resort Kalpitiya is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Records of Lost & Found items are retained for 6 months. Reasonable effort will be made to notify the guest that an item has found. Perishable items, underwear, and miscellaneous toiletries are discarded.
33. Return:
We would be happy to return your lost item(s) to you by Sri Lanka Postal Service. We Regret to inform you , no Pronto, Uber, Pickme, DHL, UPS or FED EX deliveries unless otherwise the guest would be willing to bear the cost. Your credit card will be charged packaging and postage, plus LKR: 500.00 handling fee. A separate receipt will be mailed to you. The Blue Lagoon Resort Kalpitiya is not responsible for any item lost or misdirected during shipment by the postal or courier Services.
34. Unclaimed Items/No Contact:
Lost & Found items are held for fourteen (14) days while we attempt to contact the guest. If guest contact information is incorrect or mobile phone are unable to contact the guest during the fourteen (14) day holding period, the unclaimed item(s) are thrown away, given to local organisations, or disposed of accordingly by the Blue Lagoon Resort Kalpitiya.
35. Swimming Pool:
For your safety, our Swimming Pool area has CCTV cameras. Our Swimming Pool is available for Inhouse guest only. Visitors are not permitted in the Swimming Pool. The Swimming Pool is located next to the restaurant facing to the lagoon and beach front with a stunning view. Swimming Pool is open from 9:00 a.m. to 22:00 p.m. Adult supervision is required for all children under the age of 13. No children under the age of five or pregnant women permitted. No life guard on duty. No dogs, food, drinks, or smoking is allowed in the Swimming Pool area. Please refer to the posted rules at the Swimming Pool for more use guidelines and rules-those guidelines and rules are considered a part of our Hotel Policy/House Rules.
36. Alcohol Policy:
The Blue Lagoon Resort Kalpitiya, only holds the Beer licence. Registered guests of legal age who choose to bring their own alcoholic beverages must consume those in their room and Corkage fee included. Alcohol is not allowed in public areas such as the swimming pool area, etc. Alcohol consumed is restricted to those 18 years old or under (valid photo identification required).
37. Bicycles/Hover Boards/Roller Blades:
Bicycles, Hover boards, and roller blades are not permitted in guest rooms. Depending on available space, Front Desk staff will be happy to secure these items in our storage room. We assume no liability for theft, loss, and/or damage, and you waive any and all such liability.
38. In case of emergency or Fire:
Please notify Front Desk in the event of a fire or other emergency. A map that shows emergency exits can be found on the back of your room door and in the Guest Information Notebook located in each guest room.
39. Fire Safety Policy:
The hotel is fully equipped with smoke detectors, fire safety information in Guest Room Notebook, and emergency evacuation plans on the door of each guest room. Please review this important information.
40. No In-Room Party:
The Blue Lagoon Resort Kalpitiya enforces a No In-Room Party Policy to ensure we can protect the hotel and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without refund. In-house guest(s) is responsible for all persons visiting. Non-Registered visitors are only permitted until 20:00 hrs. If found with more “people” not listed on the Guest Registration Form after 21:00 hrs your stay will be considered a party. You will be ordered to vacate the premises without refund and may be access Guest Compensation Disturbance Fee.
41. Free WiFi Access:
Access to our WiFi is free for our registered guests. The hotel WiFi access code is subject to change without notice. WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi-equipment, and interference from other local wireless signals. The Blue Lagoon Resort Kalpitiya assumes no liability for guest use.
42. Illness and COVID-19 Pandemic:
The Blue Lagoon Resort Kalpitiya reserves the right to refuse accommodations to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify the Front Desk staff. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During pandemics, we are entitled to employ precautionary measures within our judgment or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances. DOCTOR on call service is available Should you require the services our Front Desk can help you.
43. Infestation:
The cleanliness of our rooms is extremely important to our guests. If you bring any infestation into your room or onto our hotel premises, we may charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that we deem necessary to address the infestation.
44. “Do not disturb” Sign
All of our rooms are equipped with the “Do not disturb” board. By hanging the board on outside, the Hotel personnel not to disturb the Guest at any time. When the “Do not disturb” sign is on, your room shall not be cleaned, however the housekeeping staff shall place a door hanger on your door to inform you how to seek housekeeping services/room cleaning when you are ready.
45. Luggage Storage
The Guest can store his/her luggage in the booked Chalet/room at the Guest’s sole risk as to loss or damage from any cause. The hotel management do not take any responsibility for loss or dame languages of the guests. It is guest’s duty to keep the room safe and secure at all times.
46. Guest’s Belongings
Guests are given a key and a card upon registration and are particularly requested to lock the door of their rooms when going out or going to bed. For the convenience of guests, safes are provided in the room to store any valuables. The Blue Lagoon Resort, Kalpitiya will not in any way whatsoever be responsible for any loss/or damage to the Guest’s belongings from either the Hotel room or safe or any other part of the Hotel for any cause whatsoever, including theft.
47. Pets
The Blue Lagoon Resort Hotel is dog friendly and accepts dogs less than 20 kg/44 lbs, only one dog would be permitted per room. Dogs are allowed in the rooms only if it is granted when booking accommodation. A charge of LKR: 3000.00 per night per dog applies.While travelling through the lobby or public areas of the Hotel, dogs must be on a leash or in a carrier.
48. Visitors
Guests may have visitors in their rooms which must be registered at the Front Office. The visitors must follow the COVID-19 Rules and regulations imposed by the government. The Visits are allowed until 2000hs. In case of extended visits after 2000hs, The Blue Lagoon Resort, Kalpitiya will charge an additional fee of LKR: 7500.00 per room per night, as a supplement for the guest/visitor.
49. Airport Shuttle
Please contact the Front Office to arrange for airport shuttle service, airport pick-up or limousine service at special rates.
50. Parking
Parking available alone the front side (entrance) of the chalets and deluxe rooms.
51. Hazardous Goods
Weapons, explosives, inflammable objects and materials or other dangerous chemicals or goods of hazardous nature are strictly prohibited on Resort premises.
The Guest shall be solely liable and responsible to The Blue Lagoon Resort, Kalpitiya, other guests, invitees, visitors, and personnel for all loss financial or otherwise and damage that may be caused by such articles or as a result of the Guest’s own negligence and non-observance of such rules and instructions.
52. Smoking Rooms
The Blue Lagoon Resort, Kalpitiya has a no-smoking policy within its public areas, rooms and suites. Kindly note that all entire resort’s roofs are covered by “Illuk” which is highly flammable materials. For safety and to assure that our facility is not exposed to items or actions that create an odour which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, illegal drugs. Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, or other objectionable odours. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others.
53. Fire Alarm
In case of fire alarm, please follow instructions from the evacuation plan attached from the inside of your main room door.
54. Damage to Property
Guests will be held responsible for any loss or damage to The Blue Lagoon Resort, Kalpitiya property caused by themselves, their guests or any person for whom they are responsible. In case of damage caused to the Hotel by the Guest, the Guest is due to cover the cost of all damage caused to the Hotel.
55. Guest Complaints
Guests shall address all their complaints at the Front Office or Colombo office. The Chairman Mr R.Perera on 0094(0)777400004 or Director Mrs Nishika Weerasinghe on
56. Hotel Management’s Rights
It is agreed that the Guest will conduct him/herself in a respectable manner, not to provide any disturbances to other guests, and will not cause any nuisance or annoyance within the Resort premises. In case of breach of Hotel Rules and Management Policies by the Guest, the Hotel Management has the right to request any guest to vacate his/her room or other areas of the Hotel forthwith, without previous notice and without assigning any reason whatsoever, and the Guest shall be bound to vacate when requested to do so. In case of the default, the Hotel Management has the right to remove luggage and belongings from the room occupied by the Guest.
57. Enforcement:
All staff is trained and required to respond to potential violations of our Hotel Policy/House Rules. Guests who refuse to abide by the reasonable standards and policies established by the Blue Lagoon Resort, Kalpitiya safety of all guests, staff, owners, property, and the operation and management of the hotel will be evicted, with no refund. In addition to the room charge, a minimum LKR: 3000.00 cleaning fee per room will be charged for infraction(s) of our Hotel Policy/House Rules.
58. Terms & Conditions:
The Blue Lagoon Resort, Kalpitiya makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error free. The Blue Lagoon Resort, Kalpitiya does not accept liability for any errors and/or omissions, and reserves the right to change the information published at any time and without notice.
59. Links:
The links provided on the Blue Lagoon Resort, Kalpitiya website are for the convenience of site visitors and are provided in good faith. The Blue Lagoon Resort, Kalpitiya does not accept liability for the contents or links provided on such websites, nor does it accept liability for any indirect or consequential loss arising out of the use or connected with its website.
60. Government rules and regulations and application of laws
Guests are requested to observe, abide by, confirm to and be bound by all applicable acts and laws and Government rules and regulations of the Democratic Socialist Republic of Sri Lanka. Guests are requested to observe, abide by, confirm to and be bound by all applicable COVID-19 Pandemic acts and laws and Government rules and regulations of the Democratic Socialist Republic of Sri Lanka.
The Hotel Management reserves the right to add to, or alter or amend any of the above Terms, Conditions and Rules.